Refund policy

Thank you for shopping with Laundry Packaging. We take pride in supplying quality laundry packaging materials. If there is an issue with your order, we are here to help.

This policy explains when and how returns and refunds are handled for orders placed through our website.

1. When Are Returns Accepted?

We accept returns only when there is an issue from our side or when the product does not meet expectations, subject to the conditions below:

  • Wrong item supplied
    • You received a different product, size, or specification than what you ordered.
  • Defective or damaged product
    • There is a manufacturing defect, or the product is damaged in transit.
  • Not satisfied with the product
    • If you are not satisfied with the product quality, you may request a return provided the complete quantity is returned in the same condition in which it was delivered (see Section 3).

We do not accept returns for:

  • Change of mind after correct product has been used significantly.
  • Products damaged due to misuse, incorrect storage, or improper handling at the customer’s end.

2. Time Limit to Report an Issue

All issues must be reported within 48 hours of delivery.

If you notice any problem with your order:

1. Take clear photos/videos of:

  1. Outer packaging
  2. Product received
  3. Any visible damage or defect

2. Email or WhatsApp us within 48 hours with:

  • Order number
  •  Photos/video
  • Brief description of the issue

Contact details:

  • Email: admin@wizkraftindia.com
  • WhatsApp / Phone: +91-9820478872

    Requests received after 48 hours of delivery may not be accepted.

    3. Condition of Products for Return

    To be eligible for a return and refund:

    1. Complete quantity must be returned

    • The returned quantity should match the quantity supplied for that item on the invoice.
    • Partially used cartons or bundles may be rejected or refunded only for the unused portion at our discretion.

    2. Same condition as received

    • Products must be free from stains, moisture damage, cuts, and any signs of misuse.
    • Original inner and outer packaging (bags, bundles, cartons) should be returned as far as possible.

    3.Opened packs

    We understand that you may open packs to inspect the material. Opened packs can be returned if:

    • The product and quantity are complete and unused, and
    • You pack the items securely so they reach us in safe, resellable condition.
      • Customer is fully responsible for proper packing of opened packs for return transit. Any damage or loss caused by poor packing may be deducted from the refund.

      We reserve the right to inspect the returned goods and approve or decline the refund based on their condition.

      4. Who Pays Return Shipping?

      If it is our mistake (wrong item, wrong size/specification, confirmed defect, or damage in transit):

      We will arrange return shipping at our cost OR reimburse reasonable courier charges if we request you to ship it back.

      If the product is not as per your expectation but no error from our side (for example, you don’t like the feel, thickness, or shade, but we supplied as per order):

      Return shipping charges are borne by the customer.

      We will process the refund for the product value (excluding original shipping, if any) after receiving and inspecting the return.

      5. Refund Method & Timeline

      Once your return is received and inspected:

      We will notify you by email/WhatsApp whether your return has been approved or rejected.

      If approved, we will initiate a refund to your original payment method.

      Online payments (Razorpay / card / UPI):
      Refund will be processed back to the same payment method used for the order.

      Cash on Delivery (COD) orders:
      Since cash cannot be refunded online, we will request your bank / UPI details and refund the amount via bank transfer or UPI.

      Refund processing time:

      We usually initiate the refund within 3–5 business days after approval.

      Bank/UPI/card processing times are outside our control and may take additional 3–7 business days to reflect in your account.

      6. Non-Returnable / Special Cases

      We may not be able to accept returns or may apply deductions in the following cases:

      Products returned in used, damaged, or incomplete condition.

      Products returned without prior approval from our support team.

      Goods custom-printed or custom-made specifically for your brand (unless there is a clear manufacturing defect or printing error from our side).

      Any items returned after the 48-hour reporting window.

      In such cases, we may send the goods back to you at your cost, or dispose of them with partial/no refund, depending on the situation.

      7. How to Request a Return

      1. Contact us within 48 hours of delivery via WhatsApp or email.
      2. Share:
        1. Order number
        2. Photos/videos of the issue
        3. Brief description of the problem
      3. Our team will:
        1. Verify the details
        2. Confirm if the return is eligible
        3. Share the return shipping instructions or arrange pickup (depending on the case)

      Please do not ship any product back without our confirmation. Unauthorised returns may be refused.

      8. Contact Us

      For any questions about this Return & Refund Policy or your specific order, please reach out:

      Email: admin@wizkraftindia.com

      WhatsApp / Phone: +91-7208572842

      Working hours: [e.g., Monday–Saturday, 10:00 AM – 6:00 PM]