Shipping policy

Thank you for shopping with Laundry Packaging. This Shipping Policy explains how we handle order processing, delivery, and shipping‑related issues for orders placed on www.laundrypackaging.com

1. Serviceable Locations

  1. We currently ship only within India.
  2. Delivery is available to most pin codes in partnership with leading courier partners through our logistics aggregator.
  3. If your pin code is not serviceable, you will not be able to place the order, or we may contact you to cancel and refund the order.

2. Shipping Charges

  1. Free shipping:
    • All our product prices include shipping costs.
    • There are no additional shipping charges at checkout unless specifically mentioned for a special product or remote location.
  2. Any exceptions (if applicable) will be clearly displayed on the product page or at checkout.

3. Order Processing Time

  1. Orders are typically processed and handed over to our courier partners within [1–3] working days after:
    • Successful payment for prepaid orders, or
    • Order confirmation for Cash on Delivery (COD) orders.
  2. Orders placed on Sundays or public holidays will be processed on the next working day.
  3. During peak periods, sale events, or due to unforeseen circumstances, processing time may be slightly longer. We will do our best to keep you informed of any major delays.

4. Estimated Delivery Time

  1. After dispatch, typical delivery timelines are:
    • Metro cities: [3-7] working days
    • Non‑metro / rest of India: [7-10] working days
    • Remote / difficult‑to‑reach locations: [10-15] working days
  2. These are estimated timelines provided by our courier partners. Actual delivery time may vary due to:
    • Courier operational issues
    • Weather conditions
    • Strikes, lockdowns, or local restrictions
    • Incorrect or incomplete address details
  3. Delays caused by courier partners or events beyond our control do not make us liable for any indirect or consequential loss (e.g., business loss due to late delivery).

5. Order Tracking

  1. Once your order is dispatched, you will receive:
    • A shipping confirmation email/SMS, and
    • A tracking link or AWB number to track the shipment.
  2. You can track your order using the link provided, or by entering the tracking/AWB number on the courier’s tracking page.

6. Cash on Delivery (COD) Orders

  1. COD is available only for eligible pin codes and order values as shown at checkout.
  2. Please keep the exact cash amount ready at the time of delivery.
  3. Repeated refusal or non‑acceptance of COD orders may lead to:
    • Restriction or blocking of COD for your account, or
    • Requirement of prepaid payment for future orders.

7. Delivery Attempts & Undeliverable Orders

  1. Our courier partner will usually make [2–3] delivery attempts at your address. They may also contact you by phone.
  2. An order may be marked as undeliverable/returned to origin in cases such as:
    • Incorrect or incomplete address
    • Customer not available
    • Phone number not reachable
    • Refusal to accept the parcel
  3. For prepaid orders that are returned to us due to reasons attributable to the customer (wrong address, refused delivery, etc.):
    • We may deduct two‑way shipping and handling charges from any refund, or
    • Reship the order after receiving updated address details and any applicable reshipping charges.
  4. For COD orders returned due to customer reasons, we reserve the right to block or restrict COD for future orders.

8. Inspection on Delivery

  1. At the time of delivery, we advise you to:
    • Check that the outer packaging is intact.
    • Refuse delivery if the package is severely damaged or tampered with, and immediately inform us.
  2. If you accept a visibly damaged shipment, please record unboxing photos/videos and report the issue to us within 48 hours as per our Return & Refund Policy.

9. Change of Shipping Address

  1. If you wish to change your shipping address:
    • Please contact us as soon as possible before dispatch.
    • Once an order is shipped, the address cannot usually be changed.
  2. Address change requests are subject to feasibility and our approval.

10. Lost or Delayed Shipments

  1. In rare cases where a shipment is significantly delayed or appears lost:
    • We will raise an investigation ticket with the courier partner.
    • Courier investigations can take [7–15] working days or more.
  2. If the shipment is confirmed lost by the courier:
    • We will either reship the order at no extra cost or
    • Provide a full refund to your original payment method.

11. Contact Us

For any questions about shipping, delivery, or your specific order, please contact:

  • Wizkraft India
  • Email: admin@wizkraftindia.com
  • Phone / WhatsApp: +91-7208572842.
  • Address: Unit no.364, subhash nagar road, jogeshwari East, Mumbai-400060.